Customer Care Policy
Compensation and Refunds
Providing you with great service is at the heart of everything we do. If you experience a problem using our service it is important you know exactly what you can expect from us.
All complaints are dealt with on a case by case basis. The level of compensation and/or refund offered, if any, will be entirely dependant on the merit of each individual case.
If you wish to make a complaint, then please raise this with our customer care team. We will try to deal with your complaint promptly and sympathetically. We aim to resolve all complaints within 28 days.
Customer Care Line: 0800 055 7070
Address: 118 002 Directory Enquiries, 17 Mann Island, Liverpool, L3 1BP